Number Options

Toll Free Numbers – Increase your call flow, corporate appearance and customer satisfaction with a personalized toll free number. Each unique number can be configured to forward callers to an auto-attendant, extension, call center or hunt group.
Vanity Numbers – A unique vanity number like 1-800-KEYWORD can secure increased mindshare in your customer base. Having a contact number that contains a relevant and memorable keyword can solidify your corporate dominance in your space.
Forwarding Numbers – Create the appearance of being local in every city to which you market. Franchise buildings, offices or hubs can have a unique local number that provides the same professional appearance, corporate greeting and connection options available to clients nationwide.
Growth Reserved Numbers – Order any available number for future use, to allow for growth into new markets using similar consecutive number blocks.

Mobility

The borders are fading between personal and professional, home and office, device and application. Bluemile data center solutions deliver borderless mobility that gives users access to the information and resources they need with the quality and performance they would get in a traditional corporate office. Based on borderless network architecture and services, Cisco Borderless Mobility optimizes the mobile workplace with three key components: mobility user services, motion network services, and borderless access.

Voice Mailboxes – Create individual or group voice mailboxes with a dedicated phone number to check and receive voice messages both in and out of the office.
Conference – Audio and web conference capability is integrated into the solution, with the ability to schedule project meetings and lead nurturing webcasts. Any user can be given full access to our web utility to create, view, modify and invite guests.
Instant Group Call – Recurring project meetings or call trees can be automated and simplified with a feature-rich conference bridge.

Call Center

Optimize your staffing by filtering callers into calling groups with a manageable queue that is greeted and coached on appropriate topics while they wait to connect to a specialist. Representatives can log in and out of the calling group as needed, and productivity reports can be generated to maintain superior quality of service. Administrators can observe user status information, call duration details and call queue statistics to ensure quality and speed of service. Call management options allow impromptu call routing, transfers and conferencing.

Auto Attendant – Reduce staffing requirements with an automated receptionist. Create unlimited customized menu systems to direct your callers to the appropriate person or department. Optional features include direct dial to an operator, name or extension. Your receptionist can be configured to answer calls differently based on date, time or day of the week.
Hunt Groups – You can configure your service to distribute incoming calls to multiple extensions simultaneously or sequentially.
Software Attendant Console – Associated with a Cisco Unified IP Phone, this applications allows an operator to quickly accept incoming calls and efficiently dispatch them to enterprise users.